Please read the below guideline to reporting a maintenance issue at your property then complete the form at the bottom of this page to report your issue.
Make yourself familiar with the property.
Identify the mains stop-cock to turn off main water supply, as well as the Gas supply.
Locate the Electrical Fuse board and the mains switch.
Test the Smoke Alarms and Carbon Monoxide Alarms regularly.
Describing in some detail the problem that you are experiencing; it might also be beneficial to send up to 4 photographs.
In all circumstances we will require approval from the Landlord before any job is processed, this can take up to 3 working days, please be patient.
We may also require an initial site visit by our contractor to arrange a quote before the works are authorised, so please bear in mind that we will need access to your property to do this.
Once we have received your email, it will be dealt with on a priority basis, being:
There may be instances where the property appears to have a blocked drain, or show signs that there could be a blockage in the system.
Initially this is your responsibility to unblock, if it is in the parameters of the property.
Please be aware that if the problem persists and you request Grey & Co to employ a drainage specialist, who deems it to have been caused by a foreign object, such as a 'baby wipe' or a build up of grease, then you could be held responsible, and expected to cover any charges.
These problems are normally caused by tenant occupation and not structural problems. This can be solved by proper ventilation, by regularly opening windows, using extraction fans and correct use of heating systems. It may also help you to purchase reusable dehumidifiers if the problem persists.
We can provide you with an information booklet upon request.
If you find yourself in an emergency situation please contact the relevant emergency services immediately.
If you smell Gas call National Grid Gas Emergencies (Formally Transco Gas) – 0800 111 999 (This is a 24-hour emergency line)
What is NOT deemed an emergency:
Please note: An emergency is something that could not have been foreseen and which could cause serious damage to the property or yourself. If a contractor is called out as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned.
Should an issue occur after 6.30pm (during the week), after 4pm (Saturday) and all day Sunday please follow the normal maintenance reporting procedure and it will be dealt with during normal working hours.
If you need any advice in respect of the above please do not hesitate to contact us on 02089041235.